ITS
Information Technology Services Frequently Asked Questions (FAQs)
Library
How do I make a request for materials to be purchased for the library collection? Is there a protocol I must follow? How long does this take?
What is the Document Delivery Service?
What types of inter-library loan (ILL)services are available?
How long do these requests typically take?
What is the relationship with Vanderbilt? How does it work?
Do we have access to Vanderbilt's electronic databases through this partnership?
Are electronic databases available off-campus?
How do I request an INFOTRIEVE document delivery?
What is ILLIAD?
How do I put items on reserve at duPont Library?
What is ARTstor?
Can ARTstor be accessed from outside the network?
Will any web browser work for ARTstor or do I need to use a particular browser?
What is Sewanee's Digital Image Database (SDID)?
How do I arrange instruction in library resources for my students?
Who do I contact for assistance with using library resources?
Computing & Network Services
How can I change my email account password?
Can I access my mail through a web browser?
Where can I find an online directory?
Can I setup an email list for class use?
Can my spouse have a Sewanee email account?
How do I subscribe to the mailing lists available? How do these lists work?
Can I setup my own website for access off the Sewanee domain?
Can I store documents in a place where I can retrieve them from home?
Can I get copies of software used on my office computer installed on my home computer?
Where can I access my class schedule and classlists?
Can I dial-in access to the Sewanee network from my residence?
What options are available for high-speed internet access at my residence?
Where can I take my home computer for service?
Teaching & Learning: Academic Technology
What is ATC?
What are the hours for ATC?
How can I get into the Academic Technology Center Lab after the Library has closed?
How do I schedule one of the group-study roooms for use?
Can DVDs be played in the group study rooms?
How do I know what classrooms can support my media needs?
If my classroom does not have a particular technology built-in, what options are available?
How do I find open classrooms? How do I reserve a classroom?
How soon can I reserve a classroom?
Are there phones in every classroom?
How are media devices controlled in the classroom?
Can I plug my laptop in for use in class and if so, what options are available for my laptop in the classroom (projector, data access)?
Are the computer labs setup for specific departments?
Where can I show videos or DVDs?
What is a document reader or Elmo?
If my room does not have a document reader, what other ways are there to display my "document" or other thing?
Where are the most available scanners?
Will students have any problem accessing Blackboard courses? How will they know where to go and what to do?
What is the soonest that students will be able to access Blackboard accounts?
How and when are classes setup for use with Blackboard?
What kinds of support do Freshman have for Blackboard use and where do I send them when they come to me for answers?
Can I export information, such as a class list, from BlackBoard?
Print Services
What is the account number and password for my departmental use of the copier?
How do I get copies made for me?
Is there a copier near me that I can use?
Where can I get color copies made?
How can I get my computer set up to print to the copier/printer nearest me?
Where do I get paper and toner for my copier/printer?
Can I get business cards through Print Services?
Can I get letterhead and envelopes from Print Services?
What kind of clerical support does Print Services offer?
Where do I go to find information on Copyright Clearance?
Where do I go to send and receive faxes?
Where do I get a copy of the Campus Directory?
Where can I get information on express shipping and delivery?
Can I get dry erase markers and chalk from Print Services?
Telecomm. & Technology Infrastructure Services
How do I use my phone?
What are the current long distance rates?
How do I sign up for long distance?
When will I receive my bill and how will I pay my bill?
What additional phones features are available? How do I sign up for them?
How do I report a phone problem?
Where do I have my campus ID made?
Where do I send a FAX?
Where do I submit changes to the Campus Directory as Faculty or Staff?
Where do I submit changes to the Campus Directory as a Student?
